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SaaS knowledge base: Formbricks in-app surveys

A help center section for Formbricks, an open source survey platform, written around one company's goal and tested step by step in Formbricks Cloud.

About this sample

LedgerWiz is a fictional company created for this sample. The product, the screenshots, and the console output are real: every step was run against Formbricks Cloud using a LedgerWiz demo app.

The brief

LedgerWiz is an invoicing app. Its customer success team wants to ask new users how easy it was to send their first invoice, right after they send it, and to hear about unhappy users the same day.

Why it's built this way

Formbricks documents what each feature does. Customers don't arrive with a feature in mind. They arrive with a goal. This series follows LedgerWiz's goal from installing the widget to the first responses, and uses the Good Docs Project templates and the Google developer documentation style guide so each article answers one kind of question.

Articles

Published

In progress

  • Target only new users and prevent repeat surveys
    How-to · for admins
  • Send low ratings to Slack
    How-to · for admins
  • Troubleshoot a survey that isn't appearing
    Troubleshooting · for admins and developers